Consider that you bought a digital camera online, and found out that someone have already gifted you the same camera on your birthday. You return the camera, but the site sent it back to me because you failed to include an “RMA number.”
Web stores make it easy to buy something, but very difficult to return it? What in the world is an RMA number, how can you get one, and what can be done to make the return process easier.
RMA stands for Return Merchandise Authorization, and almost every e-commerce site in existence asks you to request an RMA cumber from them before you return an item. When you get the RMA number, write it down on the outside of your package, and clearly label it RMA to avoid confusion.
So how do you get an RMA number, Ah, there’s the rub. Some sites want you to request an RMN number via email, other ask you to fill out an online form, and still others ask you pick up the phone call, if you can find the phone number, that is. Check the website in question’s Help or Return Policy area to find out how to obtain an RMA number.
Another option is to return goods you’ve purchased online at a real store. At the GAP, Best Buy, Costco, Eddie Bauer, Barnes & Noble, and Macy’s, for example, you can return items you bought online to their real-life stores. You don’t need to call ahead of time; just bring the invoice that came with your shipment.
As a general rule, you’ll have to pay for the shipping when you return items, although in the case of damaged or defective goods, the site may agree to pick up the shipping costs.
Even after you obtain an RMA number, you may have to jump though a few hoops to return the goods. The following tips will help ease the process.
1. Keep and print out all ordering and invoicing information. that way, if you run into problems, you’ll have a record of your sale.
2. As soon as your purchase arrives, unpack it and try it out. If you wait too long, your return period may expire.
3. Save the box, packing material, and any packings slips on invoices. That way, if you need to return the item, you’ll be able to pack it up easily. Also, some sites may require that you include the original packing slip when you ship back the goods.
4. Get an RMA number.
5. Make copies of all packing slips, return authorization forms, and anything else you might need if things go wrong.
6. Use a shipping service that lets you tack the package. Also, insure the package and ask for a return receipt, if the shipper offers one.
7. Once you’ve returned the item, check your credit card bill and confirm that you’ve been credited the price of the goods. For speedier confirmation, check your credit card online or call your credit card company.
