On occasion, Paypal freezes accounts when it decides that the terms of its service have been violated for some reason. A number of people have complained that their accounts have been frozen unfairly, you can find their stories on sites like this one PayPal Sucks.
At this point, try to resolve the problem by phone. Paypal doesn’t publicize its customer support number, but here it is: (888) 221-1161 . Have all the information about your account handy, including the letter they sent you.
If you still can’t resolve the problem, you can join a class action lawsuit filed against PayPal by attorneys Girard, Gibbs & De Bartolomeo LLP. The suit alleges that PayPal “fails to provide necessary information, such as an address and telephone number, so that its customers can easily report erroneous financial transactions, that PayPal unlawfully freezes consumers accounts, and that PayPal fails to fully compensate consumers damaged by erroneous financial transactions.
December 10th, 2007 at 12:48 pm
Hello! first my account was frozen although i sent all documents they asked for, i called to ask if paypal give me say 40 days to see what is the problems.errors with experian, and change the account to personal, so my limit to trnsfer to my bank will be $500 a month,while i try to satisfy all their demands! thisis my only source of income! a few hours after this conversation, i got an email that paypal has decided to end its association with me! and I have 180 days, for paypal to close the account!i asked them why? they have given me no answer!! i moved to buffalo/ny a little bit over a year ago! i have no money to pay for heating! i have not turned the heat on!and i’ll not! and I’ll never ask for help!!!i hope people who have cused this in paypal to have my Xrismass!!!!!!!!!!!!!!!!!!!!
December 11th, 2007 at 5:28 am
thanks a lot to all for this web site! there must be a better way for paypal to fight back the scammers! most of the sellers on ebay are good, hard work people! why some one like my self has had to shut his business down for no fauilt, or proven wrong doing! because paypal has a very unfair, lousy security metthods? paypal may stop this stupid way of instant payment! just accept payment, then verify, then notify both sellers and buyers, give both 24 hours for verification! they run their business in a very stupid way, why a seller has to suffer if one of the customer is a crock!!paypal can protect itself, and the honest sellersbuyers, by creating a better system!to serve all !!
March 29th, 2008 at 4:41 am
I opened an account to have some money wired to me for emergency and the account was limited the next day. Pay Pal said I would have to wait 180 days for what I could not use the account for anything , how could I have made purchases when the account never functioned ??
June 19th, 2008 at 11:57 am
I had this problem in the UK. Paypal’s customer service was the worst I’ve ever experienced. Rude and obtuse like you wouldn’t believe, I was supposed to wait 6 months (180 days), etc, etc. The site suddenly made no sense and asked for impossible documents that wouldn’t upload anyway.
I just complained to the financial services ombudsman. They said they’d send a letter and wait a month before following it up. Three days before the end of the month, bad-a-bing, there was the money in the account , all working fine. Not that I’ll ever use paypal again…
http://www.financial-ombudsman.org.uk/
September 16th, 2009 at 9:43 am
hi, finally there is a conpany you can turn to in the uk if you find your account frozen. we are unfreeezeyourmoney.co.uk made up of experienced powersellers and legal experts we have put together a step by step guide complete with template letters for you to send to paypal when they limit your account and you just cant get them to remove the limitation.
So far from over 500 clients we have a 100% success rate so our method is sound and will work for you.
December 13th, 2010 at 10:30 pm
PayPal just froze my account too and I did nothing wrong. They now have my funds that were just transferred into my account ‘frozen’ and when I tried to transfer them to my bank account (that’s linked with PayPal) the transfer was reversed.
I will NO longer do business with PayPal and am joining a new class action lawsuit in the US.
April 5th, 2011 at 1:55 pm
PAYPAL USERS!!! I WENT THROUGH THE EXACT SAME THING WHEN DEALING WITH PAYPAL. IF PAYPAL FEELS YOUR ACCOUNT IS HIGH RISK THEY WILL CLOSE YOUR ACCOUNT, NO QUESTIONS ASKED!!! I OPENED AN ACCOUNT WITH PAYPAL AND HAD SEVERAL THOUSANDS OF DOLLARS IN IT. ONE MORNING I GET AN EMAIL FROM PAYPAL SAYING THAT THEY FROZE MY ACCOUNT AND ALL MY MONEY IN IT. (THEY HOLD ALL YOUR FUNDS FOR 6 MONTHS AND YOU CAN NO LONGER USE THE ACCOUNT) I CALLED PAYPAL SEVERAL TIMES TRYING TO FIGURE OUT WHAT I HAD DONE AND WHAT I COULD DO TO TAKE MY ACCOUNT OFF LIMITED ACCESS. THERE IS NOTHING YOU CAN DO IF PAYPAL DECIDES TO CLOSE YOUR ACCOUNT BECAUSE THEY FEEL THAT YOUR BUSINESS IS TOO MUCH OF A RISK TO KEEP YOU AS A CLIENT.
THERE IS HOPE THOUGH FOR ALL OF YOU WHO HAS HAD A FROZEN PAYPAL ACCOUNT LIKE ME. I BOUGHT THIS BOOK CALLED THE PAYPAL BLUEPRINT AND IT CLEARLY TELLS HOW TO GO AROUND PAYPAL’S SYSTEM AND UNFREEZE YOUR ACCOUNT ALONG WITH YOUR MONEY IN IT AND I GOT BACK EVERY SINGLE PENNY! I’VE DONE MY RESEARCH BEFORE BUYING THIS BOOK AND IM GLAD I DID BECAUSE THERE ARE TONS OF SCAM METHODS OUT THERE WHEN DEALING PAYPAL. THIS BOOK IS ONLY $27 BUCKS AND I STRONGLY RECOMMEND ANYONE WHO HAS A FROZEN ACCOUNT, OR NEW USERS WHO’S ACCOUNT IS AUTOMATICALLY ON LIMITED ACCESS (THEY HOLD YOUR MONEY IN THE ACCOUNT FOR 14 DAYS JUST BECAUSE YOU ARE A NEW USER) OR ANY PAYPAL ACCOUNT HOLDER SO YOU CAN AVOID HAVING YOUR ACCOUNT FROZEN!!!
June 23rd, 2011 at 12:29 am
Paypal limited my account or froze it.I supplied all the documents they required.My account has been frozen for 3 days now and I have emailed them 3 times in the past 3 days and no response.They are ignoring my emails.
I had to refund my customer’s money because I couldn’t put in their order.
I have lost a lot of money with paypal.
Thank you,
John Pearson!