On occasion, Paypal freezes accounts when it decides that the terms of its service have been violated for some reason. A number of people have complained that their accounts have been frozen unfairly, you can find their stories on sites like this one PayPal Sucks.
At this point, try to resolve the problem by phone. Paypal doesn’t publicize its customer support number, but here it is: (888) 221-1161 . Have all the information about your account handy, including the letter they sent you.
If you still can’t resolve the problem, you can join a class action lawsuit filed against PayPal by attorneys Girard, Gibbs & De Bartolomeo LLP. The suit alleges that PayPal “fails to provide necessary information, such as an address and telephone number, so that its customers can easily report erroneous financial transactions, that PayPal unlawfully freezes consumers accounts, and that PayPal fails to fully compensate consumers damaged by erroneous financial transactions.
December 10th, 2007 at 12:48 pm
Hello! first my account was frozen although i sent all documents they asked for, i called to ask if paypal give me say 40 days to see what is the problems.errors with experian, and change the account to personal, so my limit to trnsfer to my bank will be $500 a month,while i try to satisfy all their demands! thisis my only source of income! a few hours after this conversation, i got an email that paypal has decided to end its association with me! and I have 180 days, for paypal to close the account!i asked them why? they have given me no answer!! i moved to buffalo/ny a little bit over a year ago! i have no money to pay for heating! i have not turned the heat on!and i’ll not! and I’ll never ask for help!!!i hope people who have cused this in paypal to have my Xrismass!!!!!!!!!!!!!!!!!!!!
December 10th, 2007 at 12:58 pm
thanks a lot to all for this web site! there must be a better way for paypal to fight back the scammers! most of the sellers on ebay are good, hard work people! why some one like my self has had to shut his business down for no fauilt, or proven wrong doing! because paypal has a very unfair, lousy security metthods? paypal may stop this stupid way of instant payment! just accept payment, then verify, then notify both sellers and buyers, give both 24 hours for verification! they run their business in a very stupid way, why a seller has to suffer if one of the customer is a crock!!paypal can protect itself, and the honest sellersbuyers, by creating a better system!to serve all !!
March 29th, 2008 at 4:41 am
I opened an account to have some money wired to me for emergency and the account was limited the next day. Pay Pal said I would have to wait 180 days for what I could not use the account for anything , how could I have made purchases when the account never functioned ??
June 19th, 2008 at 11:57 am
I had this problem in the UK. Paypal’s customer service was the worst I’ve ever experienced. Rude and obtuse like you wouldn’t believe, I was supposed to wait 6 months (180 days), etc, etc. The site suddenly made no sense and asked for impossible documents that wouldn’t upload anyway.
I just complained to the financial services ombudsman. They said they’d send a letter and wait a month before following it up. Three days before the end of the month, bad-a-bing, there was the money in the account , all working fine. Not that I’ll ever use paypal again…
http://www.financial-ombudsman.org.uk/